Returns and exchange details
We do not offer refunds or replacements for products that are wrongly applied or damaged during application. This is the responsibility of the client. NO EXCEPTIONS. We use industry-standard materials at a great turnover rate and we stand by our product.
If we have made a mistake with your order (wrong color/wrong size/missing part), we will ship out the missing part of the decal, or in some cases an entirely new decal.
In the case of a decal missing a letter please send us photo proof of the decal BEFORE applying and we will have a new letter or word replaced to fix the decal. We will send out a few to make sure you have no problem. This is a very simple fix so there is no need to replace it with a full new decal.
If an order is to be reprinted due to an error on your part (i.e., approving proofs with spelling errors, etc), you will be charged for the reprint. Review your digital proof carefully as we are not liable for errors in a final product due to misspelling, bleeds, grammar, punctuation, image orientation, and size dimensions. We accept no responsibility for files that are low quality, low-resolution, or not print-ready. We are not responsible for images printed as blurry, distorted, or pixilated due to your supplied artwork.
For a decal that may be damaged upon arrival, we may ask that the original decal be destroyed before we have a brand new one shipped. We do not offer refunds for items that may have arrived damaged, only replacements of the product.
We are not liable for delays resulting from the proof approval process.
We will not make any changes to your artwork after approval. No refunds are provided for any reason after a proof has been approved and the order sent to print/cut.
All design costs that are included in our products are non-refundable. No exceptions.
We do not offer refunds for wrongly entered addresses at checkout. If a package is returned back to us, we will ship out your package again for a fee. Each order is custom made, we cannot refund the decal itself.
If an order is delayed due to an error on the shipping company’s behalf, we cannot be held liable. We do not issue refunds for the cost of shipping or the cost of the decal either.
If a decal is lost in the mail, we will have a second order shipped out. We do not offer refunds for items lost in the mail, only replacements.
International Orders have a transit time of 6 – 18 business days estimated but sometimes it can take up to 25 business days just depending on customs. With international orders, most do not have added custom fees but depending on the country an additional customs fee may be required.
Payment
Cancellations can be made for decals that have not yet been processed/cut yet. If a decal has been already been made, we cannot refund and/or cancel your order.
Shipping
We are not to be held responsible for any mistakes made on the part of the customer. (For example, missing suite/apartment #, old address not updated, ignored packages at the post office, etc).
If a decal is lost in the mail, we will have a second order shipped out. We do not offer refunds for items lost in the mail, only replacements.
If a package is returned back to us, we will ship out your package again for a fee. Each order is custom made, we cannot refund the decal itself.
If an order is delayed due to an error on the shipping company’s behalf, we cannot be held liable. We do not issue refunds for the cost of shipping. We will not refund the cost of the decal either.
International Orders have a transit time of 6 – 18 days but sometimes it can take up to 25 days just depending on customs. With international orders, most do not have added custom fees but depending on the country an additional customs fee may be required.
Additional policies and FAQs
Please note once an order is placed, unless otherwise specified, the order goes straight to production to be made and shipped. It may not be possible to change the design.